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FAQs

FAQsfotex2025-11-11T21:35:16+00:00

Burst Pipe Water Cleanup

Rapid response for sudden pipe breaks

Fast response for sudden indoor water releases from broken or burst plumbing. Focuses on immediate mitigation, drying, and protecting building materials (like wood floors).

What is considered a flood under a flood insurance policy?fotex2025-11-03T22:56:05+00:00

A flood is defined as an overflow of water onto normally dry land, affecting at least two acres or two properties. Damage caused by sewer backups as a result of flooding is typically covered. However, if the sewer backup is not directly caused by a flood, the damage would not be covered under flood insurance.

My wood floors are wet and buckling. Will they need to be replaced?fotex2025-11-03T22:57:17+00:00

If your wood floors are damaged by water, they will need to be closely monitored during the drying process by skilled professionals. At White Glove Restoration, we use specialized drying systems and dehumidifiers to ensure the wood floors dry properly, aiming to restore them to their original shape. Depending on the type of wood and finish, complete drying may take up to three weeks. During the insurance claims process, the adjuster will assess whether refinishing is possible or if replacement is necessary.

How long does it take for my property to dry after flooding or water damage?fotex2025-11-03T22:57:23+00:00

Drying time varies based on several factors, including the source and duration of the water, materials in your home, weather conditions, and how quickly restoration services are initiated. Our trained technicians continuously monitor and evaluate the drying process to ensure accurate results. Even if your carpet feels dry to the touch, it might still contain moisture beneath the surface.

Do I need to wait for an insurance adjuster before contacting a water damage restoration company?fotex2025-11-04T00:45:07+00:00

Usually, no. Most insurance policies expect you to take immediate action to prevent further damage.

Water Restoration & Water Overflow

Professional drying and full water recovery

Covers cleanup and structural drying after water intrusions from various sources (leaks, overflows, storms). Explains timelines, monitoring, and insurance basics.

What is considered a flood under a flood insurance policy?fotex2025-11-03T22:56:05+00:00

A flood is defined as an overflow of water onto normally dry land, affecting at least two acres or two properties. Damage caused by sewer backups as a result of flooding is typically covered. However, if the sewer backup is not directly caused by a flood, the damage would not be covered under flood insurance.

My wood floors are wet and buckling. Will they need to be replaced?fotex2025-11-03T22:57:17+00:00

If your wood floors are damaged by water, they will need to be closely monitored during the drying process by skilled professionals. At White Glove Restoration, we use specialized drying systems and dehumidifiers to ensure the wood floors dry properly, aiming to restore them to their original shape. Depending on the type of wood and finish, complete drying may take up to three weeks. During the insurance claims process, the adjuster will assess whether refinishing is possible or if replacement is necessary.

How long does it take for my property to dry after flooding or water damage?fotex2025-11-03T22:57:23+00:00

Drying time varies based on several factors, including the source and duration of the water, materials in your home, weather conditions, and how quickly restoration services are initiated. Our trained technicians continuously monitor and evaluate the drying process to ensure accurate results. Even if your carpet feels dry to the touch, it might still contain moisture beneath the surface.

Do I need to wait for an insurance adjuster before contacting a water damage restoration company?fotex2025-11-04T00:45:07+00:00

Usually, no. Most insurance policies expect you to take immediate action to prevent further damage.

Mold

Identify, prevent, and remediate mold safely

Covers how mold forms and spreads from moisture, health risks to watch for, and why professional remediation is critical to protect both occupants and the structure.

What is black mold?fotex2025-10-30T19:48:03+00:00

Black mold (Stachybotrys chartarum) is a toxic mold that often grows in damp, humid environments with long-standing water damage. It appears greenish-black and is associated with serious health risks due to the mycotoxins it releases. If you find black mold in your property, it is crucial to have it professionally removed to avoid health problems.

How does mold spread?fotex2025-10-30T19:47:45+00:00

Mold thrives in damp, moist environments and feeds on organic materials like wood, drywall, carpet, and fabrics. It can also grow in areas such as HVAC systems, gutters, roofs, and foundations. Mold spores travel through the air or water, contaminating other areas of your home or business.

Should I be worried about mold?fotex2025-10-30T19:47:34+00:00

Yes, mold should not be ignored. It typically starts growing within 72 hours of exposure to moisture. If left untreated, it can lead to serious health issues like respiratory problems and allergic reactions. Immediate remediation can help prevent health hazards and structural damage.

What is mold?fotex2025-10-30T19:47:21+00:00

Mold is a type of fungus that grows both indoors and outdoors. It spreads through spores that can travel through the air or water, and even in dry, hot, or cold conditions. Mold can grow on a variety of surfaces and is often found in areas with excess moisture.

When does mold show up after water damage?fotex2025-11-03T23:27:07+00:00

Mold needs moisture and a food source. Poor ventilation traps moisture indoors, which encourages growth. You can prevent it by controlling humidity and starting emergency drying right after the loss. If mold develops directly because of a covered incident, your policy typically pays for its removal.

Insurance

Smart claims guidance to maximize coverage

Helps you decide when to file a claim, how to document damage, and what to expect from adjusters so you can balance costs, coverage, and timelines.

Can I upgrade or renovate during restoration?fotex2025-10-27T21:33:38+00:00

If your claim is approved, insurance pays to return your home to its pre-loss condition only. That said, when extensive replacements are needed, it can be a good time to upgradeโ€”just be prepared to cover any costs above the insurerโ€™s allowance out of pocket.

Weโ€™re here to make the water damage process clear and efficient so you can stop the damage and start repairs quickly. When you need a restoration team with the skill, commitment, and equipment to handle any size loss, reach out to White Glove Restorationโ€”weโ€™ll help get your home back to its prior condition fast.

How do you confirm that everything is fully dry?fotex2025-10-27T21:33:43+00:00

Our trained technicians use advanced equipment to detect moisture and ensure all areas are completely dry before restoration begins. Youโ€™ll receive detailed reports, giving you full visibility and confidence in your propertyโ€™s recovery progress.

How are damage costs estimated?fotex2025-10-27T21:33:47+00:00

We measure every affected area and input the data into professional estimating software. The pricing comes from region-specific industry standards. Insurers like working with contractors who use these tools because they provide fair, consistent, and competitive estimates.

What does โ€œreplacement costโ€ mean?fotex2025-10-27T21:33:54+00:00

Itโ€™s the value of your property at the time of loss, based on the cost to repair or replace it with materials or items of similar type, quality, and functionโ€”without deducting for depreciationโ€”whichever amount is lower.

Who should handle emergency restoration work?fotex2025-10-27T21:33:58+00:00

Always hire certified and trained restoration professionals who specialize in fire, smoke, and water damage recovery.

Reconstruction FAQs

Plan, rebuild, and upgrade with confidence

Explains how restoration transitions into rebuilding, including coordinating repairs, accommodating upgrades, and aligning scope with your budget and timeline.

What happens to my belongings during reconstruction?fotex2025-10-30T23:14:03+00:00

If your belongings are at risk during the reconstruction, we offer pack-out and storage services. Weโ€™ll carefully pack and store your possessions in a secure, climate-controlled facility until your property is fully restored.

Will my insurance cover reconstruction costs?fotex2025-11-03T23:04:43+00:00

Whether or not your insurance will cover the reconstruction depends on your policy. White Glove Restoration works directly with insurance companies to help ensure you get the maximum coverage for your property damage.

Can I stay in my home during the reconstruction process?fotex2025-11-03T23:04:30+00:00

Depending on the severity of the damage, you may need to temporarily relocate. For more extensive damage, we might recommend staying elsewhere to ensure your safety and comfort while reconstruction is ongoing.

How long does the reconstruction process take?fotex2025-10-30T23:13:25+00:00

The timeline for reconstruction can vary depending on the extent of the damage. For water damage, it could take several days to weeks, and for fire damage, it could take longer, depending on how severe the impact is. We work efficiently to restore your property as quickly as possible.

What should I do first if my property is damaged?fotex2025-10-30T23:13:08+00:00

After a disaster, itโ€™s crucial to contact emergency services and then call White Glove Restoration. Our experts will assess the damage and begin the restoration or reconstruction process right away to minimize further issues.

Fire Damage & Safety

Safety-first cleanup and faster recovery

Outlines immediate post-fire steps, key hazards like smoke and structural issues, and the cleanup timeline to make your home safe and livable again.

Can I upgrade or renovate during restoration?fotex2025-10-27T21:33:38+00:00

If your claim is approved, insurance pays to return your home to its pre-loss condition only. That said, when extensive replacements are needed, it can be a good time to upgradeโ€”just be prepared to cover any costs above the insurerโ€™s allowance out of pocket.

Weโ€™re here to make the water damage process clear and efficient so you can stop the damage and start repairs quickly. When you need a restoration team with the skill, commitment, and equipment to handle any size loss, reach out to White Glove Restorationโ€”weโ€™ll help get your home back to its prior condition fast.

How do you confirm that everything is fully dry?fotex2025-10-27T21:33:43+00:00

Our trained technicians use advanced equipment to detect moisture and ensure all areas are completely dry before restoration begins. Youโ€™ll receive detailed reports, giving you full visibility and confidence in your propertyโ€™s recovery progress.

How are damage costs estimated?fotex2025-10-27T21:33:47+00:00

We measure every affected area and input the data into professional estimating software. The pricing comes from region-specific industry standards. Insurers like working with contractors who use these tools because they provide fair, consistent, and competitive estimates.

What does โ€œreplacement costโ€ mean?fotex2025-10-27T21:33:54+00:00

Itโ€™s the value of your property at the time of loss, based on the cost to repair or replace it with materials or items of similar type, quality, and functionโ€”without deducting for depreciationโ€”whichever amount is lower.

Who should handle emergency restoration work?fotex2025-10-27T21:33:58+00:00

Always hire certified and trained restoration professionals who specialize in fire, smoke, and water damage recovery.

Need Help with Water, Fire, or Mold Damage?

Restoring your property can be overwhelming, but weโ€™re here to make it easier. Whether itโ€™s water damage, fire restoration, or mold removal, weโ€™ve got you covered with fast, reliable service.

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